Retail Team Lead: Elevate Customer Experience

VF Corporation; New York (NY); On-site; USD 29,000 - 41,000; Full time

Job summary

The North Face in New York City is seeking a hands-on Supervisor to join our store leadership team. You will play a key role in supporting the Store Manager and Assistant Manager, coaching associates, and ensuring an exceptional customer experience.

You will drive store performance, supervise daily operations, manage stock and visual standards, and contribute to profitability. This role suits someone who thrives in a fast-paced retail environment and enjoys mentoring others while upholding brand

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced environment.
• High School Diploma or equivalent preferred; hands-on achievements valued.

Responsibilities

• Deliver high level personalized customer engagement and service.
• Support store leadership in achieving sales goals and KPI targets.
• Model selling behaviors and develop team members.
• Oversee daily store operations including opening/closing and floor coverage.
• Ensure merchandising standards and product replenishment align with brand directives.
• Support inventory management and loss prevention practices.

Skills

Drive results

Coaching

Communication

Adaptability

Retail software

Education

High School Diploma or equivalent

Tools

Word processing

Spreadsheets

Retail software tools

Job description

The North Face in New York City is seeking a hands-on Supervisor to join our store leadership team. You will play a key role in supporting the Store Manager and Assistant Manager, coaching associates, and ensuring an exceptional customer experience.

You will drive store performance, supervise daily operations, manage stock and visual standards, and contribute to profitability. This role suits someone who thrives in a fast-paced retail environment and enjoys mentoring others while upholding brand