Store Team Lead – Customer Experience & Ops

Rocky; Springfield, Northern (MA, KY); Hybrid; USD 38,000 - 54,000; Full time

Job summary

Rocky Ace Hardware in Springfield, MA seeks a Team Lead to assist in daily store operations and act in the absence of the Store Manager. You will supervise team tasks, ensure friendly customer service, handle receiving, pricing, and merchandising, and support inventory and security procedures.

The role focuses on coaching staff, achieving sales goals, and maintaining store standards while delivering the Rocky's customer experience.

Job description

Rocky Ace Hardware in Springfield, MA seeks a Team Lead to assist in daily store operations and act in the absence of the Store Manager. You will supervise team tasks, ensure friendly customer service, handle receiving, pricing, and merchandising, and support inventory and security procedures.

The role focuses on coaching staff, achieving sales goals, and maintaining store standards while delivering the Rocky's customer experience.