Assistant Store Manager: Ops & Customer Experience

Rocky; Washington (NJ); On-site; USD 42,000 - 58,000; Full time

Job summary

Rocky's Ace Hardware in Washington, NJ, is seeking an Assistant Store Manager to oversee daily retail operations and ensure top-tier customer service. You will direct projects assigned by the Store Manager, manage inventory and promotions, and lead staff to achieve sales and service goals.

The role requires the ability to train and supervise store personnel, maintain safety and standards, and participate in monthly meetings to drive store performance.

Qualifications

• Retail management experience preferred.
• Strong customer service and communication skills.
• Ability to train and supervise store personnel.

Responsibilities

• Open and close the store; supervise daily operations.
• Ensure helpful customer service and resolve complaints promptly.
• Oversee inventory, pricing, displays, and promotions.
• Lead monthly store meetings and staff trainings.
• Maintain store safety, housekeeping, and equipment upkeep.
• Monitor sales, margins, and performance against targets.

Job description

Rocky's Ace Hardware in Washington, NJ, is seeking an Assistant Store Manager to oversee daily retail operations and ensure top-tier customer service. You will direct projects assigned by the Store Manager, manage inventory and promotions, and lead staff to achieve sales and service goals.

The role requires the ability to train and supervise store personnel, maintain safety and standards, and participate in monthly meetings to drive store performance.