Assistant Store Manager: Ops & Customer Experience

Rocky; Washington (NJ); On-site; USD 42,000 - 58,000; Full time

Job summary

Rocky's Ace Hardware in Washington, NJ, is seeking an Assistant Store Manager to oversee daily retail operations and ensure top-tier customer service. You will direct projects assigned by the Store Manager, manage inventory and promotions, and lead staff to achieve sales and service goals.

The role requires the ability to train and supervise store personnel, maintain safety and standards, and participate in monthly meetings to drive store performance.

Qualifications

• Retail management experience preferred.
• Strong customer service and communication skills.
• Ability to train and supervise store personnel.

Responsibilities

• Open and close the store; supervise daily operations.
• Ensure helpful customer service and resolve complaints promptly.
• Oversee inventory, pricing, displays, and promotions.
• Lead monthly store meetings and staff trainings.
• Maintain store safety, housekeeping, and equipment upkeep.
• Monitor sales, margins, and performance against targets.

Job description

Position Summary:

The Assistant Store Manager is to oversee the daily retail operations, insure the highest standards of Helpful customer service, and direct those projects and responsibilities assigned and delegated by the Store Manager.

Essential Duties:

• Open and close the store
• Safety and security, as assigned
• Knowledge of overall store policies, procedures and goals
• Knowledge of management responsibilities and ability to “fill in” as needed for the Store Manager
• Oversee the tasks assigned and delegated to the various store team members
• Training of store personnel
• Supervise in store personnel to insure optimum performance and amazing customer service
• Assist in maintaining an accurate Inventory
• General housekeeping, and be able keep the store in a safe condition for Team members and Customers.
• Shop the competition monthly
• Participate and sometimes lead the monthly store meetings
• Oversee inventory order placement
• Oversee inventory receiving and store stocking
• Achieve sales and productivity goals as established by the Store Manager including keeping gross margin at acceptable levels
• Maintain a safe working condition of store equipment and fixtures
• Set a positive example by following company procedures
• Develop promotions to increase store traffic.
• Ensure that end-caps, cross merchandising and feature displays are properly merchandised and maintained
• Demonstrate Helpful customer service, by greeting and assisting customers on the sales floor
• Resolve customer claims and complaints in a manner that is timely, courteous and discreet
• Authorize refunds in a manner that is consistent with company policy
• Work with the processing of weekly hot sheets and price adjustments ensuring store bin tagging completed in a timely manner
• Attend and assist with mandatory monthly store meetings

Other responsibilities as assigned by the store manager.

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