Assistant Store Manager: Retail Ops & Service Leadership

Rocky; Medway, Northern (MA, KY); Hybrid; USD 52,000 - 72,000; Full time

Job summary

Rocky's Ace Hardware in Medway, MA is seeking an Assistant Store Manager to oversee daily retail operations, uphold top customer service standards, and execute priorities set by the Store Manager.

The role involves opening/closing, safety, policy knowledge, training, inventory and merchandising oversight, and leadership of store personnel to achieve sales and productivity goals while maintaining a safe, helpful environment for customers.

Responsibilities

• Open and close the store
• Safety and security, as assigned
• Knowledge of overall store policies, procedures and goals
• Knowledge of management responsibilities and ability to “fill in” as needed for the Store Manager
• Oversee the tasks assigned and delegated to the various store team members
• Training of store personnel
• Supervise in store personnel to insure optimum performance and amazing customer service
• Assist in maintaining an accurate Inventory
• General housekeeping, and be able keep the store in a safe condition for Team members and Customers.
• Shop the competition monthly
• Participate and sometimes lead the monthly store meetings
• Oversee inventory order placement
• Oversee inventory receiving and store stocking
• Achieve sales and productivity goals as established by the Store Manager including keeping gross margin at acceptable levels
• Maintain a safe working condition of store equipment and fixtures
• Set a positive example by following company procedures
• Develop promotions to increase store traffic
• Ensure that end-caps, cross merchandising and feature displays are properly merchandised and maintained
• Demonstrate Helpful customer service, by greeting and assisting customers on the sales floor
• Resolve customer claims and complaints in a manner that is timely, courteous and discreet
• Authorize refunds in a manner that is consistent with company policy
• Work with the processing of weekly hot sheets and price adjustments ensuring store bin tagging completed in a timely manner
• Attend and assist with mandatory monthly store meetings
• Other responsibilities as assigned by the store manager.

Job description

Rocky's Ace Hardware in Medway, MA is seeking an Assistant Store Manager to oversee daily retail operations, uphold top customer service standards, and execute priorities set by the Store Manager.

The role involves opening/closing, safety, policy knowledge, training, inventory and merchandising oversight, and leadership of store personnel to achieve sales and productivity goals while maintaining a safe, helpful environment for customers.