Store Operations Leader — Team-First Retail Management

Rocky; Walpole, Northern (MA, KY); Hybrid; USD 65,000 - 72,000; Full time

Job summary

Rocky’s Ace Hardware in Walpole, Massachusetts is seeking a Store Manager to lead daily retail operations and merchandising while ensuring helpful customer service and achievement of store goals.

You will oversee payroll, safety, inventory, scheduling, training, and performance reviews, coordinating with the Merchandising team and the District Manager to drive sales and store efficiency.

Responsibilities

• Analyze changes that affect store operations and goals and implement adjustments to meet targets
• Direct the retail operations of the store within company guidelines
• Establish department and store sales goals
• Ensure store safety and security and provide a safe environment for customers and employees
• Oversee payroll to meet financial goals
• Report maintenance and safety issues promptly
• Maintain accurate inventory with minimal shrink
• Hire and train employees for maximum efficiency across departments
• Develop and maximize employee talents through training
• Supervise Assistant Store Manager(s) and Key Holder(s)
• Oversee scheduling of all departments, staff, promotions, transfers and terminations
• Manage vacations, holiday and sick leave schedules
• Resolve employee conflicts and report harassment/EEO issues to DM and HR
• Schedule and conduct monthly store meetings
• Complete annual performance reviews in a timely and accurate manner
• Coordinate with Merchandising on price, margins, and current inventory levels
• Create in-store traffic-building campaigns
• Adjust personnel and inventory for advertising and promotions
• Oversee inventory receipt and ensure store appearance for optimal sales
• Maintain daily/weekly company checklists to ensure completion
• Maintain supplier relationships as needed
• Resolve customer claims and complaints promptly and courteously
• Authorize refunds per company policy
• Process weekly hot sheets and price adjustments with timely bin tagging
• Attend management and training meetings and conventions
• Participate in local civic affairs
• Delegate maintenance of defective merchandise claims
• Maintain safe opening and closing procedures
• Other responsibilities as assigned by District Manager.

Job description

Rocky’s Ace Hardware in Walpole, Massachusetts is seeking a Store Manager to lead daily retail operations and merchandising while ensuring helpful customer service and achievement of store goals.

You will oversee payroll, safety, inventory, scheduling, training, and performance reviews, coordinating with the Merchandising team and the District Manager to drive sales and store efficiency.