Store Team Lead: Customer Service & Operations

Rocky; Dover, Northern (NH, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Rocky\'s Ace Hardware in Dover, NH is hiring a Team Lead to support store operations in the absence of the Store Manager. You will lead the store team, ensure safety, and drive customer service excellence.

Responsibilities include opening/closing, training, inventory, merchandising, price adjustments, and attending monthly meetings. This role reports to store management and focuses on sales, service, and smooth daily operations.

Responsibilities

• Open and close the store in the absence of the Store Manager and Assistant Manager
• Safety and security, as assigned
• Oversee the tasks assigned to store team
• Assist in the training of store team to ensure optimum performance and customer service
• Oversee store team in the absence of the store manager to ensure optimum performance and customer service
• Assist in inventory maintenance; general housekeeping
• Oversee receiving of merchandise, processing shipments and/or store stocking as well as management of cash & receivables in accordance with company procedures as assigned or in the absence of management
• Work with management team to achieve established sales and productivity goals
• Assist in maintaining the good working condition of store equipment and fixtures
• Work with management to develop and execute ideas and activities to increase store traffic
• Ensure that end-caps, cross merchandising, and feature displays are properly merchandised and maintained
• Set the example and consistently execute the highest standards relative to providing amazing customer service to all Rocky’s customers
• Resolve customer complaints in a manner that is timely, courteous and discreet
• Authorize acceptance of checks, etc, in a manner that is consistent with company policy
• Work with the processing of weekly hot sheets and price adjustments ensuring store bin tagging completed in a timely manner
• Attend mandatory monthly store meetings
• Other responsibilities as assigned by store management.

Job description

Rocky\'s Ace Hardware in Dover, NH is hiring a Team Lead to support store operations in the absence of the Store Manager. You will lead the store team, ensure safety, and drive customer service excellence.

Responsibilities include opening/closing, training, inventory, merchandising, price adjustments, and attending monthly meetings. This role reports to store management and focuses on sales, service, and smooth daily operations.