Store Team Lead: Customer Experience & Ops

O'Reilly Auto Parts; Knoxville (TN); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

401k starting day one

Medical, dental, & vision insurance

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts in Knoxville, TN is seeking a Retail Service Specialist to support store management in sales, customer service, and daily operations, including shift management in their absence.

You will lead store team members to deliver outstanding service to retail and professional customers, handle orders and returns, and ensure accurate invoicing and safety procedures. Bilingual candidates are encouraged to apply.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead team members to provide excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and execute service programs.
• Ensure calls are answered per policy.
• Process buy online/ship to store, transfers, and store-to-store orders promptly.
• Handle returns, refunds, and invoicing accurately.
• Perform opening/closing duties and security checks.

Skills

Strong communication skills

RSS Certification

Job description

O’Reilly Auto Parts in Knoxville, TN is seeking a Retail Service Specialist to support store management in sales, customer service, and daily operations, including shift management in their absence.

You will lead store team members to deliver outstanding service to retail and professional customers, handle orders and returns, and ensure accurate invoicing and safety procedures. Bilingual candidates are encouraged to apply.