Store Team Lead — Customer Experience & Growth

White-House-Black-Marke; Carmel (IN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Merchandise discounts

Job summary

White House Black Market in Carmel, IN is seeking an Assistant Manager to help lead the store team, drive a welcoming customer experience, and uphold brand standards. This role supports staffing, coaching, and daily operations in a fashion-forward environment.

You will champion community engagement, manage inventory and replenishment, and contribute to sales goals while delivering exceptional service to customers.

Qualifications

• 3 years of retail management experience preferred.
• Must be at least 18 years old.
• Flexible availability — including nights, weekends, and holidays.
• Excellent communication and interpersonal skills.
• Ability to bend, reach, stretch for products as well as maneuver around the sales floor and stockroom, operate the register, and lift/carry up to 50 pounds.

Responsibilities

• Lead and develop a team to deliver a customer-centered experience.
• Assist in hiring, development, and coaching of associates.
• Lead by example on the sales floor and utilize an omni-channel approach.
• Maintain a visually inspiring store environment reflecting brand standards.
• Oversee store operations including inventory management and daily replenishment.
• Execute inventories and ensure compliance with policies and guidelines.
• Build community connections through in-store events and philanthropy.

Skills

Retail management

Customer service

Leadership

Communication

Inventory control

Job description

White House Black Market in Carmel, IN is seeking an Assistant Manager to help lead the store team, drive a welcoming customer experience, and uphold brand standards. This role supports staffing, coaching, and daily operations in a fashion-forward environment.

You will champion community engagement, manage inventory and replenishment, and contribute to sales goals while delivering exceptional service to customers.