Retail Assistant Manager - Lead Team & Customer Experience

knitwellgroup; Carmel (IN); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Merchandise discounts

Professional development

Philanthropy partnerships

Job summary

knitwellgroup's WHBM Carmel store is seeking an Assistant Manager to support the Store Manager in leading the team and delivering a welcoming customer experience.

You will build community connections, coach associates, and drive store performance while maintaining brand standards on the sales floor and in operations.

This full-time role requires flexible availability, strong communication, and a commitment to inclusive, hospitality-driven service.

Qualifications

• Must be at least 18 years old.
• 3 years of retail management experience preferred.
• Flexible availability — including nights, weekends, and holidays.
• A team player mindset with a high level of ownership and initiative.

Responsibilities

• Build, lead, and develop a team to deliver a customer-centered experience.
• Take ownership to achieve the financial goals of the store and motivate the team.
• Assist in the hiring, development, and coaching of associates.
• Lead by example on the sales floor, sharing product knowledge and utilizing an omni-channel approach.
• Maintain a visually inspiring store environment that reflects brand standards.
• Take ownership to ensure safe and efficient store operations including inventory management, daily replenishment of floor merchandise, and execution of inventories.
• Ensure compliance with all policies, guidelines, and business practices.
• Build community connections through in-store company-sponsored events, philanthropy, and other initiatives.

Skills

Customer service

Leadership

Communication

Team building

Job description

knitwellgroup's WHBM Carmel store is seeking an Assistant Manager to support the Store Manager in leading the team and delivering a welcoming customer experience.

You will build community connections, coach associates, and drive store performance while maintaining brand standards on the sales floor and in operations.

This full-time role requires flexible availability, strong communication, and a commitment to inclusive, hospitality-driven service.