Store Team Lead & Customer Experience Coach

Foot Locker; Taylor (MI); On-site; USD 2,912,000 - 3,185,000; Full time

Benefits offered by this job

Weekly pay

Employee discount 30-50%

Paid time off

Parental leave

Life, medical and dental coverage

Development and advancement

Job summary

Foot Locker is seeking a Store Manager in Michigan to lead and develop a team, driving an exceptional in-store customer experience while executing company standards in recruiting, training, and store operations. Reporting to the District Manager, you will guide the team to maximize sales and profitability.

The role requires coaching, team leadership, and a focus on visual merchandising, customer service, and omni-channel execution to deliver strong results.

Qualifications

• Demonstrated leadership ability with at least 2 years of experience in a customer-facing sales setting.
• Confident and comfortable engaging customers to deliver an elevated experience.
• Flexible availability including nights, weekends and holidays.
• Resourceful and versatile in responding to changing omni-channel retail demands.
• Strong cognitive and mathematical skills including problem analysis, decision making and financial analysis.
• High ethics, values, integrity, and trust.

Responsibilities

• Coaching and motivating your team to inspire top performance and an exceptional customer experience
• Executing standards in recruiting, hiring, training, guest services, visual merchandising, and store operations
• Execute plans to drive key performance indicators to maximize profitability
• Enhance brand loyalty by empowering team to create a natural and personable experience for customers
• Act as a partner between customers, sales associates, store leadership and corporate business partners
• Maintains a high level of customer focus and leads by example with clear and engaging communication
• Ensures visual directives and standards are maintained
• Passion for teaching associates product knowledge and how to apply their learnings to the customer experience

Skills

Leadership

Customer service

Coaching

Communication

Visual merchandising

Job description

Foot Locker is seeking a Store Manager in Michigan to lead and develop a team, driving an exceptional in-store customer experience while executing company standards in recruiting, training, and store operations. Reporting to the District Manager, you will guide the team to maximize sales and profitability.

The role requires coaching, team leadership, and a focus on visual merchandising, customer service, and omni-channel execution to deliver strong results.