Store Team Lead: Customer Experience & Store Ops

Foot Locker; Burlington (MA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Bonus incentives

Daily pay

Paid time off

Employee discount

Health & dental coverage

Career development

Job summary

Foot Locker is hiring for a store leadership role focused on delivering exceptional customer service and sales performance. You will coach the team, manage daily operations, and drive merchandising and product knowledge to meet customer needs.

Ideal candidates bring leadership experience in customer-facing retail, with flexibility to work nights, weekends, and holidays, and a commitment to teamwork and integrity.

Qualifications

• Minimum 1 year of leadership in a customer-facing sales setting.
• Ability to engage customers to deliver an elevated experience.
• Motivated to achieve great results from customer interactions and athletic products.
• Resourceful in a rapidly changing omni-channel retail environment.
• Initiates completion of tasks without supervision.
• Strong analytical and mathematical skills including financial analysis.
• High ethics, values, integrity and trust.
• Flexible availability – nights, weekends, and holidays.

Responsibilities

• Coaching and motivating your team to drive sales and customer service.
• Ensure high customer satisfaction by knowing products and collaborating with teammates.
• Deliver sales, customer experience, merchandising, and operational standards.
• Act as a liaison between customers, sales associates and store leadership.
• Learn and share product knowledge and trends to meet customer needs.
• Maintain awareness of product knowledge and upcoming trends.
• Foster a positive and inclusive work environment.

Skills

Leadership

Customer service

Sales skills

Communication

Job description

Foot Locker is hiring for a store leadership role focused on delivering exceptional customer service and sales performance. You will coach the team, manage daily operations, and drive merchandising and product knowledge to meet customer needs.

Ideal candidates bring leadership experience in customer-facing retail, with flexibility to work nights, weekends, and holidays, and a commitment to teamwork and integrity.