Store Team Lead: Coaching, Merch, & Guest Experience

Vans; Towson, Northern (MD, KY); Hybrid; USD 27,000 - 36,000; Part time

Job summary

Vans is seeking a Supervisor to support the store leadership team and drive a best-in-class customer experience. Lead by example, coach associates, oversee daily operations, and ensure merchandising and stock flow align with brand standards while promoting an inclusive team culture.

This role is ideal for someone with 1+ years in retail leadership, strong communication, and a passion for delivering exceptional service in a fast-paced environment.

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced, customer-focused environment.
• Strong verbal and written communication skills.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.
• Promote community engagement by participating in local initiatives and events.
• Foster a positive and inclusive store environment that encourages creativity, collaboration, and learning.

Skills

Coaching

Leadership

Customer engagement

Communication

Job description

Vans is seeking a Supervisor to support the store leadership team and drive a best-in-class customer experience. Lead by example, coach associates, oversee daily operations, and ensure merchandising and stock flow align with brand standards while promoting an inclusive team culture.

This role is ideal for someone with 1+ years in retail leadership, strong communication, and a passion for delivering exceptional service in a fast-paced environment.