Store Support Lead: Drive Front End & Wow Customers

Five Below; Birmingham (AL); On-site; USD 15,153 - 17,908; Full time

Job summary

Five Below in Birmingham, AL is seeking a Support Lead to assist with front end operations and customer service leadership under the Store Manager. The role emphasizes delivering the Five Below experience by WOWing the customer and driving sales while modeling leadership values.

You will lead associates, train staff, and ensure a fast, friendly checkout, store cleanliness, and safety. This hourly role starts at $11.50 and offers growth opportunities in a dynamic retail environment.

Qualifications

• High School graduate or equivalent.
• College experience preferred.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking and composure under pressure.

Responsibilities

• Wows customers through personal contact and service excellence.
• Lead front end operations and assist with cashiering and store duties.
• Train staff on high-quality customer service practices.
• Ensure fast, friendly checkout and maintain store cleanliness.
• Assist with opening/closing procedures and payroll within budget.
• Support supervision and development of associates.

Skills

Customer Service

Organization

Multi-tasking

Communication

Sales Driven

Leadership

Trainer/Developer

Professionalism

Education

High School Diploma or equivalent

Job description

Five Below in Birmingham, AL is seeking a Support Lead to assist with front end operations and customer service leadership under the Store Manager. The role emphasizes delivering the Five Below experience by WOWing the customer and driving sales while modeling leadership values.

You will lead associates, train staff, and ensure a fast, friendly checkout, store cleanliness, and safety. This hourly role starts at $11.50 and offers growth opportunities in a dynamic retail environment.