Part-Time Front End Leader: Wow the Customer

Five Below; Lower Merion Township (Montgomery County); On-site; USD 13,000 - 19,000; Full time

Benefits offered by this job

Health coverage

Wellness programs

Job summary

Five Below is seeking a Support Lead to assist the Store Manager in directing front-end operations, coaching associates, and driving sales while delivering the WOW customer experience. You will manage cash handling, store cleanliness, and POS procedures as part of a busy retail environment.

The role requires at least 1 year of management experience, strong communication, and the ability to multi-task. This hourly position offers opportunities for growth within a fast-paced, energetic culture.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wows the customer through personal contact with customers.
• Responsible for achieving CSAT score goals provided by the District Manager.
• Responsible for leading Front End Operations.
• Training the staff on the High Fives of Customer Service.
• Ensures that each guest has a fast, friendly, checkout.
• Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times.
• Responsible for opening and closing store procedures.
• Assists with Front End Operations.
• Responsible for performing SM duties in their absence.
• Assists in supervising all Associates.
• Assists in training all Associates.
• Assists in coaching all Associates.
• Assists in developing all Associates.
• Reviews all corporate communications and reacts accordingly.
• Partners with supervisors or corporate office regarding store issues.
• Drives store sales and controls expenses.
• Assists payroll process and ensures payroll is within budget.
• Assists in merchandising procedures
• Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP).
• Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
• Authorizes register functions including post voids, returns and discounts
• Complies with Human Resources policies and procedures
• Assists in receiving and stocking procedures
• Unloads merchandise from trucks
• Checks in shipments
• Stages merchandise for the sales floor
• Packs out merchandise
• Assists front end and queue merchandising
• Assists in driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

Customer Service

Organization

Productivity

Multi-task

Follows Direction

Professionalism

Trainer

Motivator

Communication

Sales Driver

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking a Support Lead to assist the Store Manager in directing front-end operations, coaching associates, and driving sales while delivering the WOW customer experience. You will manage cash handling, store cleanliness, and POS procedures as part of a busy retail environment.

The role requires at least 1 year of management experience, strong communication, and the ability to multi-task. This hourly position offers opportunities for growth within a fast-paced, energetic culture.