Store Support Lead - Customer Experience & Ops

fivebelow; North Haven (CT); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Equal Opportunity Employer

Accommodations for disabilities

Job summary

Five Below is seeking a store leadership team member in North Haven, CT to WOW customers and manage daily operations in a fast-paced retail environment.

The role emphasizes training crew, supervising the sales floor, and ensuring a friendly checkout while maintaining stock and safety standards. The position offers hourly pay with opportunities for advancement in a dynamic retail setting.

Qualifications

• High school diploma or equivalent required.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and stay composed under pressure.

Responsibilities

• Wows customers through personal contact and service.
• Trains crew on the BEST customer service experience.
• Oversee daily store activities and staff performance.
• Assist with receiving and stocking to ensure fast floor placement.
• Act as Manager on Duty and handle store operations.
• Open/close the store, secure cash, and ensure smooth daily operations.
• Support onboarding and ongoing training of associates.
• Drive store sales and control expenses via merchandising and service.
• Collaborate with leadership on merchandising and recovery.
• Perform store maintenance and housekeeping.

Skills

People leadership

Customer service

Communication

Education

High school diploma or equivalent

Job description

Five Below is seeking a store leadership team member in North Haven, CT to WOW customers and manage daily operations in a fast-paced retail environment.

The role emphasizes training crew, supervising the sales floor, and ensuring a friendly checkout while maintaining stock and safety standards. The position offers hourly pay with opportunities for advancement in a dynamic retail setting.