Store Support Lead - Customer Experience & Operations

Five Below; Louisville (KY); On-site; USD 13,000 - 19,000; Part time

Job summary

Five Below is seeking an hourly Manager on Duty to supervise store associates in Louisville. You will lead customer service, oversee daily operations, and support onboarding and training to boost sales and maintain store standards.

The role requires at least 1 year of management experience, strong communication, and the ability to multitask in a fast-paced retail environment. Flexible scheduling and adherence to policies are essential.

Qualifications

• High School graduate or equivalent required.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Creative thinking and problem-solving.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures crew members WOW the Customer with personal contact and fast, friendly checkout.
• Oversee daily activities of store associates and ensure excellent customer service.
• Assist with receiving, unpacking, and stocking to the floor.
• Act as Manager on Duty and handle store operations and staff issues.
• Open/close the store, secure cash, set alarms, and ensure daily readiness.
• Support onboarding and ongoing training of associates on policies and product knowledge.
• Drive store sales and control expenses through merchandising and operations.
• Collaborate with store leadership on merchandising and world recovery tasks.
• Perform store maintenance including cleaning and stock room upkeep.

Skills

Verbal & written communication

Multi-tasking

Creative thinking

Calm under pressure

Team coordination

Education

High School or equivalent

College experience preferred

Job description

Five Below is seeking an hourly Manager on Duty to supervise store associates in Louisville. You will lead customer service, oversee daily operations, and support onboarding and training to boost sales and maintain store standards.

The role requires at least 1 year of management experience, strong communication, and the ability to multitask in a fast-paced retail environment. Flexible scheduling and adherence to policies are essential.