Store Support Lead: Administrative & Operations Coordinator

Kohl's; Germantown (TN); On-site; USD 16,000 - 23,000; Full time

Job summary

Kohl’s stores seek a Store Support Lead to support leadership and associates in administrative and operational tasks. You will use technology to streamline store functions and ensure clear, timely communication for excellent customer service and efficiency.

The role includes payroll, scheduling, cash office, supply orders, onboarding, training follow-ups, and maintaining handheld devices. Strong communication and reliability are essential in a fast-paced retail environment.

Qualifications

• Must be 18 years of age or older.
• Flexible availability including days, nights, weekends and holidays.
• Strong verbal and written communication and interpersonal skills.
• Retail or service industry experience preferred.
• Limited travel to support new store openings.

Responsibilities

• Support payroll, scheduling, cash office and supply orders in partnership with store leadership.
• Plan and communicate with team using company tools and follow routines.
• Refresh associate and office areas to maintain a safe work environment.
• Assist onboarding of new associates respecting compliance guidelines.
• Perform operational tasks and shortage reduction programs per best practices.
• Monitor training, surveys and audits with specified timelines.
• Maintain in-store technology devices and resolve tech issues.
• Cross-train across departments as scheduled.

Skills

Strong communication

Interpersonal skills

Flexible availability

18+ years

Travel limited

Retail service experience

Tools

Handheld scanners

Two-way radios

POS system

Job description

Kohl’s stores seek a Store Support Lead to support leadership and associates in administrative and operational tasks. You will use technology to streamline store functions and ensure clear, timely communication for excellent customer service and efficiency.

The role includes payroll, scheduling, cash office, supply orders, onboarding, training follow-ups, and maintaining handheld devices. Strong communication and reliability are essential in a fast-paced retail environment.