Store Support Associate Team Leader (Customer Service, Front End Support Assistant Manager)

Whole Foods Market; Seattle (WA); On-site; USD 125,000 - 150,000; Full time

Job summary

An established industry player is seeking a dynamic Store Support Associate Team Leader to enhance customer service and support team operations. This role involves assisting in daily operations, managing team performance, and ensuring compliance with health and safety standards. You will be responsible for fostering a positive environment while achieving operational targets. If you are passionate about leadership and customer satisfaction, this is an exciting opportunity to thrive in a vibrant retail setting. Join a company that values its employees and promotes growth through mentorship and teamwork.

Benefits

Health Care Plans

Employee Discounts

Flexible Schedule

Retirement Plans

Paid Time Off

Wellness Programs

Qualifications

• 18+ months of retail experience and 6+ months of supervisory experience required.
• Strong leadership and customer service skills are essential.

Responsibilities

• Assist Team Leader in daily operations and manage Team Members.
• Ensure high standards of customer service and retail execution.
• Evaluate Team Member performance and foster a positive work environment.

Skills

Customer Service

Team Leadership

Product Knowledge

Interpersonal Skills

Decision-Making

Mathematical Skills

Coaching and Mentoring

Regulatory Compliance

Education

High School Diploma

Tools

Microsoft Office

Email

Electric Pallet Jacks

Job description

Store Support Associate Team Leader (Customer Service, Front End Support Assistant Manager)

Pay Competitive

Location Seattle/Washington

Employment type Full-Time

Job Description

Req#: Req-20230605355
Job Description
Assists the Team Leader in all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. Leads and develops Team Members. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department.

Job Responsibilities:

• Models and delivers outstanding customer service.
• Sets and achieves the highest standards of retail execution.
• Works with Team Leader to achieve cost, margin, expense and labor targets.
• Follows through on all customer questions and requests; resolves concerns as needed.
• Works with Team Leader to resolve team concerns or issues.
• Evaluates and documents Team Member work performance.
• Functions as point person and departmental person in charge in absence of Team Leader.
• Consistently communicates and models WFM vision and goals.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.
• Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover.
• Provides timely, thorough, and thoughtful performance evaluations.

Job Skills:

• High energy, enthusiastic, and displays an affinity for our products, core values, and company philosophy.
• Demonstrates advanced product knowledge, maintains awareness of new products.
• Growth mindset towards greater responsibility and ownership.
• Desire to coach and mentor others for growth.
• Excellent interpersonal, motivational, team building, and customer relationship skills.
• Capable of teaching others in a positive and constructive manner.
• Product knowledge.
• Advanced knowledge of regulatory and safety policies and procedures.
• Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
• Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
• Proficiency with email, Microsoft Office, and operations-related applications.

Experience:

• 18+ months retail Team Member experience and 6+ months of supervisory experience.

Physical Requirements / Working Conditions:

• Must be able to lift 50 pounds.
• In an 8-hour work day: standing/walking 6-8 hours.
• Hand use: single grasping, fine manipulation, pushing and pulling.
• Work requires the following motions: bending, twisting, squatting and reaching.
• Exposure to FDA approved cleaning chemicals.
• Exposure to temperatures: 90 degrees Fahrenheit.
• Ability to work in a wet and cold environment.
• Ability to work a flexible schedule including nights, weekends, and holidays as needed.
• Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.

Note : The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position. Completion of certain milestones such as obtaining an advanced degree or certification, time in current position, or developing skills to perform at the higher-level role do not guarantee a promotion.

The wage range for this position is $21.55 - $35.00 Hourly, commensurate with experience. Whole Foods Market offers “Whole Benefits