Store Support

The Home Depot; Houston (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

A large home improvement retailer in Houston is seeking associates in Store Support roles. These positions involve various non-sales functions including customer order fulfillment, assisting customers in the lot, and providing administrative services. Strong attention to detail, integrity, and effective time management skills are essential. Successful candidates will cooperate with other associates and vendors while focusing on enhancing customer satisfaction and operational goals.

Qualifications

• Must work cooperatively with other associates and vendors.
• Ability to handle cash management and respond to operational concerns.
• Proven skills in customer interaction and administrative tasks.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot or provide administrative services.
• Respond to customer questions about product order status.

Skills

Detail-oriented

Time management skills

Integrity

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.