Store Support

The Home Depot; San Carlos (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

The Home Depot in California is looking for Associates in Store Support positions. These roles are responsible for various non-sales functions such as ensuring excellent customer order fulfillment, assisting customers in the lot, and providing administrative services.

Ideal candidates will have strong time management skills and a customer-focused attitude. You will play a crucial role in customer satisfaction by supporting operational responsibilities and collaborating with other team members.

Qualifications

• Proven time management skills and ability to work cooperatively with others.
• Ability to handle cash management and program compliance.
• Demonstrate a high level of integrity and customer service.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Direct customers to store departments and merchandise.

Skills

Detail-oriented

Time management

Customer service

Operational support

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.