Store Support

The Home Depot; Fontana (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

The Home Depot in Fontana, California is looking for Associates in Store Support. This role is vital in ensuring a smooth customer order fulfillment process, assisting customers on-site, and managing various administrative tasks.

Candidates must demonstrate excellent time management and integrity, work well with others, and maintain focus on operational objectives. Specific positions may include Office Associate and Customer Service Representative.

Qualifications

• Detail-oriented with proven time management skills.
• Ability to work cooperatively with other associates and vendors.
• Demonstrate a high level of integrity at all times.

Responsibilities

• Ensure an outstanding customer order fulfillment experience.
• Assist customers in the lot or provide administrative services.
• Handle cash management and program compliance.

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.