Store Support

The Home Depot; Virginia Beach (VA); On-site; USD 21,000 - 23,000; Full time

Job summary

The Home Depot in Virginia Beach, VA is seeking Store Support associates to perform non-sales functions and assist customers with order fulfillment, lot assistance, or administrative tasks.

This role emphasizes teamwork, integrity, and time management as you handle customer questions, direct to departments, and support store operations. Positions may include Office Associate, Order Fulfillment, Lot Associate, and Customer Service Representative.

Qualifications

• Associates in Store Support roles perform non-sales functions.

Responsibilities

• Assist customers in non-sales tasks and provide order fulfillment support.
• Direct customers to store departments or merchandise and answer product order status questions.
• Handle cash management or program compliance as required, supporting store operations.

Job description

Job Description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

City

VIRGINIA BEACH

State

VA

Job Type

Store Support

Pay Range

$15.00 - $17.00