Store Support

The Home Depot; Laurel (CA); On-site; USD 23,000 - 25,000; Full time

Job summary

The Home Depot in Laurel, MD is seeking a Store Support Associate to help ensure accurate order fulfillment and assist customers on the floor, including directing to departments and answering order-status questions. The role emphasizes teamwork with associates and vendors, requires strong time management and integrity, and covers office tasks, lot support, and customer service responsibilities.

The position is full-time with a pay range of $16.50–$18.50 per hour and opportunities to grow within

Responsibilities

• Assist customers on the store floor and with order status inquiries.
• Direct customers to departments and merchandise; support cash handling and store operations.

Job description

Job Description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

City

LAUREL

State

MD

Job Type

Store Support

Pay Range

$16.50 - $18.50