Store Support

The Home Depot; Bridgewater (CT); On-site; USD 23,000 - 25,000; Full time

Job summary

The Home Depot in Bridgewater, MA is seeking a Store Support Associate to help ensure a smooth customer order fulfillment experience and provide assistance in the store environment. This non-sales role involves supporting order status inquiries, guiding customers to departments, and maintaining store operations with a focus on customer satisfaction.

Typical duties may include assisting customers in the lot, performing administrative tasks, and collaborating with vendors and other associates.

Responsibilities

• Assist customers with order fulfillment and store services.
• Answer customer questions about product order status and store procedures.

Job description

Job Description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

City

BRIDGEWATER

State

MA

Job Type

Store Support

Pay Range

$16.50 - $18.50