Store Support

The Home Depot; Troy (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

The Home Depot in Troy, Michigan is looking for Associates in Store Support positions to ensure outstanding customer order fulfillment and assist customers throughout the store. Candidates will engage in various non-sales functions such as handling cash management and providing administrative services.

The ideal candidates should be detail-oriented, possess proven time management skills, and demonstrate integrity while working collaboratively with other associates. This role is crucial for providing the highest level of customer satisfaction.

Qualifications

• Detail-oriented with proven time management skills.
• Must demonstrate a high level of integrity.
• Ability to work cooperatively with others with little supervision.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot or provide administrative services.
• Handle cash management and program compliance.

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.