Store Support

The Home Depot; Town of Florida (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer in New York is seeking associates for Store Support positions. These roles are focused on ensuring outstanding customer experiences through tasks like order fulfillment, customer assistance, and administrative services. Candidates should be detail-oriented, possess strong time management skills, and demonstrate a commitment to teamwork and integrity. This is an opportunity to support key operational tasks while helping customers effectively.

Qualifications

• Proven time management skills.
• Ability to work cooperatively with others.
• Demonstrated integrity at all times.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Handle customer questions on product order status.

Skills

Detail-oriented

Time management

Customer service

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.