Store Support

The Home Depot; San Antonio (TX); On-site; USD 20,000 - 30,000; Full time

Job summary

A leading home improvement retailer is hiring for Store Support positions in San Antonio, Texas. These roles are essential for ensuring a high level of customer satisfaction through various non-sales functions such as order fulfillment, customer assistance, and administrative services. Candidates must demonstrate detail-oriented skills, strong integrity, and the ability to work cooperatively with others. Opportunities include Office Associate, Order Fulfillment Associate, and Customer Service Representative.

Qualifications

• Ability to work cooperatively with associates and vendors.
• Strong integrity and customer focus are essential.
• Experience in cash management or program compliance is a plus.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Direct customers to store departments and manage product orders.

Skills

Detail-oriented

Time management

Customer service

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.