Store Support

The Home Depot; Toledo (OH); On-site; USD 19,000 - 23,000; Part time

Job summary

The Home Depot in the United States is seeking Associates for Store Support roles to help ensure a smooth customer order fulfillment experience and provide administrative support. These positions may involve assisting customers in the lot, answering order-status questions, and directing customers to departments or merchandise.

Associates work cooperatively with other team members, vendors, and carriers, with a focus on integrity, time management, and store objectives, often under little

Qualifications

• Non-sales functions in store support roles.

Responsibilities

• Assist customers in the lot and answer questions on product order status.
• Provide administrative services and support order fulfillment.
• Direct customers to store departments or merchandise as needed.
• Respond to operational concerns while maintaining high levels of customer satisfaction.

Job description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.