Store Support

The Home Depot; Syosset (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

A major home improvement retailer is seeking Store Support Associates in Syosset, New York. This role involves various non-sales functions such as ensuring outstanding customer order fulfillment and assisting customers both inside and outside the store. Ideal candidates should be detail-oriented, have strong time management skills, and be able to work cooperatively. Positions may include Office Associate, Order Fulfillment Associate, and Customer Service Representative. Join a team dedicated to customer satisfaction and operational excellence.

Qualifications

• Proven time management skills.
• Detail-oriented with strong customer service abilities.
• Ability to work cooperatively with others.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Handle cash management and program compliance.

Skills

Detail-oriented

Time management

Customer service

Cooperative teamwork

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.