Store Support

The Home Depot; Santa Fe (NM); On-site; USD 24,000 - 34,000; Full time

Job summary

The Home Depot in Santa Fe, NM is seeking Associates for Store Support roles focused on delivering a high level of customer satisfaction through non-sales functions such as order fulfillment, customer inquiries, and store operations support.

These positions require cooperation with other associates, vendors, and carriers, with a strong emphasis on integrity, time management, and attention to detail to meet store objectives.

Qualifications

• Non-sales functions in store support roles.
• Ability to assist customers with order status inquiries.
• Cash handling and program compliance responsibilities.
• Must be detail-oriented with strong time management skills.

Responsibilities

• Assist customers in the lot or store departments as needed.
• Support order fulfillment and customer service interactions.
• Direct customers to store departments and merchandise when required.
• Respond to operational concerns to support store objectives.
• Collaborate with associates, vendors, and carriers to ensure smooth operations.

Skills

Customer service

Detail-oriented

Time management

Integrity

Teamwork

Job description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.