Store Support

The Home Depot; Southfield (MI); On-site; USD 18,000 - 23,000; Full time

Job summary

The Home Depot is seeking a Store Support Associate in Michigan to help ensure a smooth customer order fulfillment experience. You may assist customers in the lot, provide administrative support, and answer product order status questions.

This role requires teamwork, integrity, and attention to detail to meet store objectives and customer expectations. As part of a collaborative team, you will work with associates, vendors, and carriers under supervision guidelines to maintain high satisfaction

Qualifications

• Experience in retail operations or customer service is a plus.
• Ability to work with others and manage time effectively.

Responsibilities

• Assist customers in order fulfillment and store support tasks.
• Provide information and directions to store departments and products.
• Support cash handling and program compliance where required.

Job description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.