Store Support

The Home Depot; Georgetown (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

The Home Depot in Georgetown, Texas is seeking Associates in Store Support positions. These roles encompass various non-sales functions like ensuring customer order fulfillment, assisting in the lot, and providing administrative services.

Associates will interact with customers and vendors, handle cash management, and contribute to operational success while maintaining high integrity and teamwork. This position is critical for customer satisfaction and store efficiency.

Qualifications

• Detail-oriented and capable of managing time effectively.
• Must have a high level of integrity and customer service skills.
• Ability to cooperate with team members and vendors.

Responsibilities

• Ensure an outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Handle cash management and program compliance tasks.

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.