Store Support

The Home Depot; San Jose (CA); On-site; USD 28,000 - 31,000; Full time

Job summary

The Home Depot in San Jose, CA is seeking Stores Support positions focused on non-sales functions, including helping customers with order status, assisting in the lot, and performing administrative tasks. Roles such as Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative are included, with emphasis on teamwork, integrity, and strong time management.

The position pays $20.50–$22.50 per hour and offers opportunities to contribute to a high level of

Qualifications

• Non-sales functions experience preferred.
• Must be detail-oriented with strong time management.

Responsibilities

• Assist with order status inquiries and order fulfillment.
• Direct customers to departments or merchandise and assist in the lot.
• Provide administrative services and support store operations.
• Interact with customers or vendors to resolve issues.

Job description

Job Description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

City

SAN JOSE

State

CA

Job Type

Store Support

Pay Range

$20.50 - $22.50