Store Support

The Home Depot; Chula Vista (CA); On-site; USD 57,308,000 - 63,039,000; Full time

Job summary

The Home Depot in Chula Vista is seeking associates for Store Support roles to help ensure an outstanding customer order fulfillment experience and friendly, efficient service on the sales floor and in the back office.

Positions may include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative, all contributing to high customer satisfaction and smooth store operations under supervision as required.

Responsibilities

• Assist customers in the store lot and provide administrative services as needed.
• Direct customer or vendor interaction to support orders, inquiries, and store operations.
• Support order fulfillment and payment processing with attention to accuracy and timeliness.
• Collaborate with other associates, vendors, and carriers to maintain smooth store operations.

Job description

Job Description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

City

CHULA VISTA

State

CA

Job Type

Store Support

Pay Range

$20.00 - $22.00