Store Support

The Home Depot; Concord (AL); On-site; USD 28,000 - 30,000; Full time

Job summary

The Home Depot in Concord, CA is hiring for a Store Support role. This position covers a mix of non-sales duties, including assisting customers in the lot, processing orders, admin tasks, and ensuring a high level of customer satisfaction.

Responsibilities may include directing customers, answering product status questions, cash handling, and program compliance, with supervision kept to a minimum where possible. Integrity and teamwork are essential.

Qualifications

• Non-sales functions including order fulfillment and admin work.
• Proven time management skills.
• High integrity and teamwork.

Responsibilities

• Assist customers with order status and inquiries.
• Support order fulfillment, cashiering, and store operations as needed.
• Direct customers to departments and merchandise as requested.
• Collaborate with associates, vendors, and carriers to ensure smooth operations.

Skills

Customer service

Time management

Detail-oriented

Integrity

Job description

Job Description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

City

CONCORD

State

CA

Job Type

Store Support

Pay Range

$20.00 - $22.00