Store Support

The Home Depot; Chelsea (MA); On-site; USD 20,664 - 27,552; Part time

Job summary

A leading home improvement retailer is seeking individuals for Store Support positions responsible for various non-sales functions. The role includes assisting customers, managing orders, and ensuring customer satisfaction. Ideal candidates must possess strong customer service skills, be detail-oriented, and demonstrate integrity. This position requires cooperation with other associates and vendors to optimize store operations while maintaining a positive shopping experience.

Qualifications

• Must work cooperatively with other associates and vendors.
• Proven time management skills are essential.
• Requires attention to detail and integrity.

Responsibilities

• Assist customers in the lot and ensure outstanding service.
• Handle cash management and program compliance.
• Direct customers to store departments and merchandise.

Skills

Customer service skills

Detail-oriented

Time management

Integrity

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.