Store Support

The Home Depot; Utica (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

The Home Depot in Utica, MI is seeking associates for Store Support roles to assist in order fulfillment, customer service, and daily store operations. You will help customers locate products, answer questions about order status, and support cash handling and store procedures in a team environment.

Responsibilities emphasize attention to detail, time management, and integrity while coordinating with fellow associates, vendors, and customers to ensure a smooth shopping experience.

Qualifications

• Experience assisting customers in retail or service environment.

Responsibilities

• Assist customers with product location and order status.
• Support cash handling and store procedures.
• Collaborate with associates and vendors to fulfill orders.

Skills

Customer service

Time management

Job description

Job Description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.