Store Support

The Home Depot; Merrimack (NH); On-site; USD 25,000 - 32,000; Full time

Job summary

The Home Depot in Merrimack, NH is seeking associates for Store Support roles focused on non-sales functions, order fulfillment, and customer assistance. You will work with teammates to ensure a smooth customer experience.

Responsibilities include directing customers to departments, handling order status inquiries, and supporting cash handling and compliance. This position requires attention to detail and reliable time management.

Qualifications

• Detail-oriented with proven time management skills.
• Ability to work cooperatively with associates, vendors, and carriers while requiring little supervision.
• High level of integrity and focus on store objectives.

Responsibilities

• Perform non-sales functions central to store operations and customer satisfaction.
• Assist customers in the lot and direct them to store departments or merchandise.
• Answer customer questions on product order status and process orders for fulfillment.
• Handle cash management or program compliance where applicable.

Job description

Job Description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.