Store Support

The Home Depot; Philadelphia (Philadelphia County); On-site; USD 17,000 - 25,000; Full time

Job summary

The Home Depot is seeking associates for Store Support positions in Philadelphia. These roles encompass a range of non-sales duties, including helping customers with order status, directing to departments, and assisting with store operations to ensure a high level of customer satisfaction.

Positions may include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative, with responsibilities across customer interaction, cash handling, and compliance under

Qualifications

• Customer focus with aim for high customer satisfaction.
• Proven time management skills and reliability.
• Demonstrates integrity and ability to work with limited supervision.

Responsibilities

• Assist customers with order status and directing to store departments.
• Support order fulfillment and customer service tasks in-store and on the lot.
• Handle cash management or program compliance tasks as needed.

Job description

87522BR

Job Description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.