Store Support

The Home Depot; Geneva (IL); On-site; USD 19,000 - 25,000; Full time

Job summary

The Home Depot in Geneva, IL is seeking Store Support associates to perform a variety of non-sales tasks, including order fulfillment, customer assistance in the lot, and administrative duties.

You will interact with customers and vendors, direct shoppers to departments, answer questions about product status, handle cash management, and help ensure fast, accurate service that supports satisfaction and store goals.

Responsibilities

• Assist customers with product order status and inquiries.
• Direct customers to store departments or merchandise.
• Support order fulfillment and cash management processes.
• Perform administrative tasks and ensure program compliance as needed.
• Collaborate with associates, vendors and carriers to meet store objectives.

Job description

73151BR

Job Description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.