Store Support

The Home Depot; Northlake (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

The Home Depot in Northlake, IL is seeking Store Support Associates to help deliver a smooth, customer-centric shopping experience. Roles include assisting customers with order status, helping on the sales floor or in the lot, and performing essential store operations with accuracy and integrity.

You will work with teammates, vendors, and customers to keep processes running efficiently, support order fulfillment, cash handling, and compliance, and help ensure high levels of customer satisfaction

Responsibilities

• Assist customers with order status and inquiries.
• Support store operations on the floor, in the lot, and at checkout with accuracy and integrity.

Job description

82818BR

Job Description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.