Store Support

The Home Depot; Frazer Township (PA); On-site; USD 30,000 - 42,000; Full time

Job summary

The Home Depot is seeking an Store Support Associate to join our store operations team. This role focuses on non-sales functions that ensure a smooth customer order fulfillment experience, assist customers in the lot, and provide administrative services as needed.

You will work with associates, vendors, and carriers to maintain an outstanding customer experience, handle store tasks with minimal supervision, and support key operational objectives.

Qualifications

• Must work cooperatively with associates, vendors, and carriers.
• Detail-oriented with proven time management skills.
• Respond to operational concerns of all associates while supporting store objectives.

Responsibilities

• Assist customers with order status and product questions.
• Support store operations and administrative services as needed.
• Direct customers to departments or merchandise as required.

Job description

85334BR

Job Description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.