Store Support

The Home Depot; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

The Home Depot is seeking Associates in Store Support to perform non-sales functions and support order fulfillment, customer service, and store operations. You will interact with customers, vendors, and associates to ensure smooth processes and an outstanding shopping experience.

Roles may include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative, requiring integrity, time management, and a cooperative attitude with supervision and other teams.

Qualifications

• Non-sales functions experience or interest
• Strong time management and detail orientation
• Commitment to high customer satisfaction and integrity

Responsibilities

• Perform non-sales duties to support store operations.
• Assist customers in the lot or with order status inquiries.
• Provide administrative support and cash handling as required.
• Direct customers to departments and products, and respond to operational concerns.

Job description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.