Store Support

The Home Depot; Mahwah (NJ); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health care benefits

401K

ESPP

Paid time off

Success sharing bonus

Job summary

The Home Depot in Mahwah, NJ is seeking a Store Support associate to help fulfill customer orders, assist in the lot, and provide administrative support. This role focuses on delivering a high level of customer satisfaction while coordinating with other associates, vendors, and store teams.

You may handle product order status inquiries, direct customers to departments, and assist with cash handling and program compliance as needed.

Responsibilities

• Assist customers in order status inquiries and guide them to store departments.
• Support item fulfillment and store operations, including cash handling and program compliance.

Job description

Job Description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

Benefits offered include health care benefits, 401K, ESPP, paid time off, and success sharing bonus. For a full list of the various benefits The Home Depot offers, visit https://careers.homedepot.com/our-benefits.

City

MAHWAH

State

NJ

Job Type

Store Support

Pay Range

$17.00 - $18.50