Store Support

The Home Depot; Kyle (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer is seeking Associates in Store Support roles in Texas. These positions include responsibilities for customer order fulfillment, customer assistance, and various administrative tasks. Candidates need strong customer service skills, attention to detail, and effective time management. The roles support operational duties and aim to enhance customer satisfaction while ensuring compliance with program standards. A team-oriented and integrity-driven approach is essential.

Qualifications

• Proven time management skills.
• Ability to work cooperatively with others.
• Detail-oriented and customer-focused.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Handle cash management and program compliance.

Skills

Customer service skills

Time management

Detail-oriented

Integrity

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.