Store Support

The Home Depot; Kailua (HI); On-site; USD 28,000 - 31,000; Full time

Job summary

The Home Depot is seeking Store Support associates to handle non-sales tasks, support order fulfillment, and assist customers with inquiries and department directions in Kailua Kona, HI. Roles include office and lot support, administrative tasks, and collaboration with vendors and associates to maintain high customer satisfaction.

Positions emphasize integrity, time management, and ability to work with minimal supervision while aligning with store objectives and safety standards.

Responsibilities

• Provide non-sales support to ensure a smooth customer order fulfillment experience.
• Assist customers in the store lot and provide administrative services as needed.
• Interact with customers, vendors, and carriers while working with limited supervision.
• Ensure accuracy and integrity in operations and respond to store objectives.

Job description

Job Description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

City

KAILUA KONA

State

HI

Job Type

Store Support

Pay Range

$20.50 - $22.50