Store Support

The Home Depot; East Palo Alto (CA); On-site; USD 28,000 - 30,000; Full time

Job summary

The Home Depot in East Palo Alto, CA is hiring Store Support associates including Office, Order Fulfillment, Lot, and Customer Service roles. This position emphasizes non-sales functions that ensure a smooth order fulfillment experience and excellent customer service.

Responsibilities include assisting customers with order status, directing to store departments, handling basic administrative tasks, and interacting with vendors and carriers as needed.

Responsibilities

• Perform non-sales tasks to support store operations and the customer experience.
• Assist customers with order status, in-store questions, and basic administrative tasks.
• Coordinate with vendors, carriers and other associates to meet store objectives and maintain high standards of service.

Job description

Job Description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

City

EAST PALO ALTO

State

CA

Job Type

Store Support

Pay Range

$20.00 - $22.00