Store Support

The Home Depot; Hiram (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

The Home Depot in Hiram, Georgia is seeking Associates in Store Support positions responsible for various non-sales functions, including customer order fulfillment and assisting customers in-store. These roles require attention to detail and strong time management skills.

Ideal candidates should be customer-oriented, able to work with minimal supervision, and effectively support operational responsibilities, contributing to the overall customer satisfaction.

Qualifications

• Individuals must be detail-oriented and demonstrate time management skills.
• Experience in customer service is preferred.
• Ability to work cooperatively with others.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the store and lot.
• Provide administrative services and manage cash.

Skills

Detail-oriented

Time management

Customer service skills

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.