Store Support

The Home Depot; Greenfield (MA); On-site; USD 31,000 - 42,000; Full time

Job summary

The Home Depot in Greenfield, MA is seeking Associates to perform a range of non-sales functions, including ensuring an outstanding customer order fulfillment experience and assisting customers in the lot. The role may involve administrative services and direct customer or vendor interactions with little supervision.

Specific positions may include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative, all contributing to store objectives and high

Qualifications

• Non-sales functions including order fulfillment support.
• Assist customers and provide admin services with little supervision.
• Must be detail-oriented with strong time management.

Responsibilities

• Assist customers, guide to departments or merchandise as needed.
• Support order fulfillment and store operations to ensure accuracy.
• Collaborate with associates, vendors, and carriers while following program compliance.

Skills

Customer service

Time management

Attention to detail

Job description

Job Description

73524BR

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.