Store Support

The Home Depot; Folsom (PA); On-site; USD 17,000 - 22,000; Full time

Job summary

The Home Depot in Pennsylvania is seeking Associates for Store Support roles to help ensure smooth order fulfillment, assist customers in the parking lot, and provide essential administrative services. You will work with customers, vendors, and other associates to meet store objectives with integrity and attention to detail.

Positions include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative, offering opportunities to contribute to a high standard

Responsibilities

• Assist customers with order fulfillment, store lot help, and basic administrative tasks.
• Interacts with customers and vendors; answers product order status questions.
• Supports cash management and program compliance as needed.

Job description

Job Description

85421BR

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and must work productively with little or some supervision, must be detail-oriented, and must have proven time management skills. They must demonstrate a high level of integrity at all times, must respond to operational concerns of all associates and must remain focused on store-specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.